RAG for Enterprise Knowledge & Policy Search

Many teams already have the information they need — policies, playbooks, controls — but can’t find or interpret it quickly.

RAG offers value when paired with good content hygiene, not as a shortcut.

Key issues

• Policy documents are long & outdated
• Answers differ depending on who you ask
• New joiners struggle to self-serve

Proposed approach (high-level)

• Curated document sources only
• Metadata tagging (owner, date, applicability)
• Retrieval + summarisation, not free generation

Example user queries

• What controls apply to this change?
• Which policy governs customer data here?
• What has been approved before?

Risks & mitigations